Privacy Policy

Information Collection

We collect specific types of information to provide you with the best possible experience and service.

Personal Information

Your name, email address, phone number, and other contact details provided during account creation or checkout.

Encrypted

Billing Details

Payment method information, billing address, and transaction records needed to process your orders securely.

PCI Compliant

Shipping Address

Delivery addresses and shipping preferences to ensure your orders reach you accurately and on time.

Protected

Device Information

Browser type, operating system, device type, and IP address collected automatically for security and optimization.

Anonymous

Usage Analytics

Pages visited, features used, time spent, and interaction patterns that help us improve your experience.

Aggregated

Cookie Data

Small data files stored on your device that remember preferences and enable essential website functionality.

Configurable

How We Use Your Data

Every piece of data we collect serves a clear, legitimate purpose to enhance your experience.

Process Orders

We use your data to fulfill orders, process payments, and coordinate shipping to deliver your purchases.

Customer Support

Your information helps our support team resolve issues, answer questions, and provide personalized assistance.

Improve Services

Aggregated usage data helps us identify areas for improvement and develop new features you'll love.

Marketing Emails

With your consent, we send promotional offers, product updates, and personalized recommendations.

Fraud Prevention

We analyze patterns and device data to detect and prevent fraudulent activities, protecting you and our platform.

Personalization

Your preferences and history help us tailor product suggestions and content to match your interests.

Cookies Policy

Understand how different types of cookies enhance your browsing experience.

Third-Party Services

We work with trusted partners who help us deliver a seamless and secure experience.

Payment Processors

Secure payment handling through Stripe, PayPal, and other PCI-DSS compliant processors.

PCI-DSS

Analytics Tools

Google Analytics and similar tools to understand site performance and user behavior.

Anonymized

Email Platforms

Email delivery and marketing automation through trusted platforms with strict data policies.

GDPR Ready

Shipping Providers

Carrier partners who receive only the shipping information needed for delivery.

Limited Data

Security & Protection

We employ industry-leading measures to safeguard your data at every level.

Enterprise-Grade Security

Your data is protected by multiple layers of security infrastructure, continuously monitored and updated.

256-bit SSL SOC 2 GDPR

SSL Encryption

All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS technology.

Secure Payments

Payment information is processed through PCI-DSS compliant gateways. We never store full card details on our servers.

Data Monitoring

24/7 automated systems monitor for unauthorized access, anomalies, and potential security threats in real-time.

Access Control

Strict role-based access controls limit data visibility to only authorized personnel who need it for their job function.

Your Rights

You have full control over your personal data. Here's what you can do.

Access Your Data

You have the right to request a complete copy of all personal data we hold about you. This includes your account details, order history, communication records, and any other information stored in our systems. Simply submit a request through your account settings or contact our support team, and we'll provide your data within 30 days in a machine-readable format.

Request Deletion

You can request the complete deletion of your personal data from our systems. Upon verification of your identity, we will permanently remove your information from our active databases within 30 days. Please note that some data may be retained for legal obligations or to complete pending transactions, but this will be clearly communicated during the process.

Update Information

Keep your information accurate and up-to-date by editing your profile directly in your account dashboard. You can modify your name, email address, phone number, shipping addresses, and communication preferences at any time. If you encounter any issues updating your information, our support team is always ready to assist.

Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any promotional email, or by updating your communication preferences in your account settings. Opting out of marketing does not affect transactional emails related to your orders, account security, or essential service notifications.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV), and to transmit that data to another service provider of your choice. Contact our support team to request a data export, and we'll prepare it within a reasonable timeframe.

Data Retention

We keep your data only as long as necessary. Here's our retention timeline.

5 Years

Order History

We retain order records including purchase details, invoices, and shipping information for a period of 5 years to comply with tax and accounting legal requirements.

2 Years

Analytics Data

Anonymized usage analytics and performance metrics are stored for up to 2 years to help us identify long-term trends and improve our services.

30 Days

Account Deletion

Upon account deletion request, personal data is permanently removed from active systems within 30 days. Backup copies are purged within 90 days.

Frequently Asked Questions

Find quick answers to common questions about our privacy practices.

How is my data stored?

Your data is stored on secure, encrypted servers hosted in SOC 2 Type II certified data centers. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to databases is strictly controlled through role-based permissions, multi-factor authentication, and continuous audit logging.

Can I delete my account?

Yes, you can delete your account at any time from your account settings or by contacting our support team. Once deletion is initiated, your personal data will be permanently removed within 30 days. Please note that order records may be retained for legal compliance purposes as outlined in our data retention policy.

Do you sell my information?

Absolutely not. We never sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data with trusted service providers who help us operate our platform (e.g., payment processors, shipping carriers), and only the minimum data necessary for them to perform their specific function.

How are cookies used?

Cookies are small text files placed on your device that help us provide essential functionality (like keeping you logged in), understand site usage through analytics, deliver personalized content, and serve relevant marketing messages. You can manage your cookie preferences at any time using the controls in our Cookies section above or through your browser settings.

What happens if I opt out of marketing?

Opting out of marketing emails only stops promotional communications. You will still receive essential transactional emails such as order confirmations, shipping updates, password reset links, and security notifications. Your account functionality and access to all services remain completely unaffected.

Contact Support

Have questions or concerns about your privacy? We're here to help.

Ornuva Support

We typically respond within 24 hours

Website

ornuva.com

support@ornuva.com

Response Time

Within 24 Hours